❓ Frequently Asked Questions

📦 Orders & Processing

How long does it take to process my order?
We process orders within 6–24 hours. Once your order is confirmed, our team gets to work right away to prepare it for shipment.

Can I cancel or change my order?
If your order hasn’t shipped yet, we may be able to help. Contact us as soon as possible and we’ll do our best to assist.

Will I receive an order confirmation?
Yes — you’ll receive a confirmation email immediately after placing your order.

🚚 Shipping & Delivery

How long does delivery take?
Most orders arrive within 2–5 business days, depending on your location and carrier.

Do you provide tracking?
Yes. Once your order ships, you’ll receive a tracking number by email so you can follow your delivery in real time.

What shipping carriers do you use?
We work with trusted carriers like Canada Post, UPS, and Purolator to ensure fast and reliable delivery.

Do you offer free shipping?
We may offer free shipping on qualifying orders. Any active promotions will be shown at checkout.

📍 Address & Delivery Issues

I entered the wrong shipping address — what should I do?
Contact us immediately. If your order hasn’t shipped yet, we’ll do our best to update it.

What happens if my package is delayed?
Delays can occasionally happen due to weather or carrier issues. If your order seems significantly delayed, reach out and we’ll help track it down.

What if my package is lost or missing?
If your tracking shows delivered but you didn’t receive it, contact us and we’ll investigate with the carrier.

📦 Product & Packaging

How will my order be packaged?
All orders are packed securely to ensure they arrive in excellent condition.

Will my items be protected during shipping?
Yes — we use durable packaging to prevent damage during transit.

💳 Payments

What payment methods do you accept?
We accept Interac e-transfer & bitcoin available at checkout.

Is my payment information safe?
Absolutely. All transactions are encrypted and processed through secure payment providers.

📩 Support

How can I contact support?
You can reach us anytime at:
📧 [email protected]

How long does it take to get a response?
We typically respond within 12–24 hours.